Breaking down on the side of the road is stressful anywhere — but on Guam, where help can be miles away and the tropical heat is unforgiving, knowing what to do next matters even more. The good news is that getting back on the road is usually a quick phone call away.
Pull Over and Make Yourself Visible
First, get your vehicle as far off the roadway as safely possible. Turn on your hazard lights immediately, and if you have reflective triangles or flares in your emergency kit, set them out behind your vehicle to warn oncoming traffic. Guam's roads can be narrow and winding, so the more visible you are, the better.
Assess the Problem
Once you're safely off the road, assess the situation. Is it a flat tire? A dead battery? Did you run out of fuel? Knowing the problem helps us dispatch the right service the first time. If you're not sure, that's fine — our operators can diagnose it on arrival.
Call Roadside Heroes
Call Roadside Heroes at (671) 864-HERO. We'll take down your location, the nature of the problem, and your vehicle details, then dispatch the nearest operator to you. We cover every village on the island, from Dededo to Merizo, 24 hours a day.
Stay Safe While You Wait
While you wait, stay inside your vehicle with your seatbelt on if you're on a busy road. If you're on a quiet side street and it's safe to step out, do so on the shoulder side, never into traffic. Keep your phone handy so you can answer when our driver calls to confirm your exact location.
Don't Panic — Help Is Close
The most important thing: don't panic. Guam is a small island and help is never far away. A single call to Roadside Heroes gets a professional, uniformed operator on the way to you — usually faster than you'd expect. We'll handle the problem, document everything digitally, and get you moving again with minimal stress.
Looking to avoid a common headache? See our guide to avoiding lockouts on Guam.